• Book Review: The No Asshole Rule

    The No Asshole RuleWhen Bob Sutton started to write a book about the hidden costs of jerks at work he wanted to go full monty and call the book “The No Asshole Rule.

    Gasp! Yes! The A-word. He wasn’t writing about jerks or bullies – he was writing about flaming assholes and what they cost people and businesses.

    His first choice of publisher, The Harvard Business School Press, were happy to publish the book if he would change the title to something less offensive. So he changed… publishers :o)

    Once in a while a book comes along where you just immediately think “Yes! What a great idea for a book!” You know, the right book at the right time. A book that simply deserves success and wide recognition.

    The No Asshole Rule by Bob Sutton is such a book. This book and Bob’s excellent blog have already generated massive amounts of well-deserved buzz, and I’d like to add my whole-hearted recommendation! It’s a great book, highly readable and massively important.

    Why exactly have we tolerated jerks in business for so long? Bob convincingly demonstrates using surveys, psychological studies and anecdotal evidence that workplace jerks are far more trouble than they’re worth. They mat be getting results and making the numbers, but they do so at a huge cost to the rest of the organization and to the well-being of the people around them.

    Not only that, but assholes breed. No, not with each other (a horrible thought in itself)! But not only do jerks tend to bring out the worst in others (creating more jerks) they also tend to hire jerks like themselves. Or they make sure to hire people who are too weak to oppose them.

    The book has some very gripping (in the same way that car crash footage is gripping) stories of workplace assholes, including some flaming assholes like the Hollywood studio boss who goes through hundreds of personal assistants, firing them for such gruesome offenses as bringing him the wrong kind of coffee.

    But more interesting than this, are the stories of workplaces that do NOT tolerate this type of behavior. Successfactors, a Californian HR company make every new hire agree to 12 rules of workplace behavior, including a “no asshole” rule.

    I have always been convinced, that jerks should never be tolerated in a workplace. Quirky personalities are fine. Occasional disagreement and conflict are a necessity. We don’t all need to be slick, polished and on our best behavior all the time.

    But the people who systematically abuse other people for their own gain or just for fun should never be tolerated and it’s nice to read in Bob’s book that more and more companies are coming to this realization and are implementing “no asshole rules.”

    “The No Asshole Rule” is a great read and a crucial addition to any business library. Read it if your workplace is beset by assholes, if you’re afraid you might be one or if you just want to be convinced once and for all that jerks have NO place in a modern business.

    Related:


  • Quote

    I Quit!“I don’t want to wake up in the morning and dread going to work. The first time I feel that I can’t be myself in my job, I’m gone. Employers need to understand that.”

    – Leticia Gonzalez, a 23-year old San Diego restaurant employee (source)

    Yes! Gen-X’ers and -Y’ers are much less likely to treat a job as just a job and to conform to standards and behaviors they don’t see the point of. This is a good thing, not something they need to grow out of or have beaten out of them.

    If you ask me, being yourself is one of the most fundamental factors that make us happy at work.


  • More reviews of my book. Apparently it’s really good :o)

    Alexander Kjerulf jumpingGreat reviews of my book Happy Hour is 9 to 5 are still coming in from all over the world. I still haven’t seen a bad review – or even a less-than-glowing one!

    Here are some examples:

    Frederik Petersen says:

    I can only recommend this book to everybody who wants an input to the positive and happy side of work-life – meaning there must be a great potential for this book -;)

    Phinias says:

    I sat down yesterday night after a rough week….I just finished it 30 minutes ago. I am planning a meeting with my boss to get her to start doing these exercises as soon as we can.

    Challa S.S.J.Ram Phani from Hyderabad, India says:

    It is really inspiring, interesting and highly readable and incredibly helpful to make my workplace happy to facilitate my fellow employees become more productive and happy not just 9 to 5, but before 9 and after 5 pm

    It is a great support to my mission of making my workplace better wherever I work.

    Fellow Dane Allan says:

    Once in a while on my daily hikes around the Internet, I strike gold.

    I did so today.

    Over at lulu.com where the book is for sale, cr_duckworth writes:

    I browsed through the book and ordered a copy for my boss after telling her how good it is!

    She LOVED it! She’s tried to keep as professional and fun of an atmosphere at work as possible, and now it’s even better!

    If you are management, BUY THIS BOOK
    If you are an employee, BUY THIS BOOK

    You cannot go wrong!

    Woo-hooooooo!!!

    UPDATE:
    Clint James has this to say:

    No, this isn’t a panacea for workplace woes, nor a magic happy pill, but a comprehensive guide on how to make a very important part of your life better. It affected me deeply.

    More reviews here. You can also add your own review!

    Buy the book or read it free online here.


  • No good deed… Nah, scratch that!

    WalletSomeone stole my wallet yesterday. Not in any dramatic way – I was out doing a presentation on happiness at work for a group here in Copenhagen. I’d left my coat hanging in their wardrobe, and when I left after the presentation my wallet was gone.

    I immediately called to cancel my credit cards, and there was only 100 kroner in it, so, hey, no big deal.

    But it did give rise to two interesting thoughts.

    1: I’m not as annoyed as I thought I’d be
    I really thought I’d be mad as hell at something like this. It means replacing my credit cards, drivers license and other ID, not to mention the fact that “someone took my wallet!” A few years ago, I might easily have spent a LOT of time fuming at that fact that someone stole my wallet, and at all the inconvenience that means.

    But yesterday I was kinda annoyed for about five minutes, and then I shrugged and thought “Hey, so what?” Today I hardly even think about it.

    Know what? That’s really, really nice. Losing my wallet even means a chance to replace my old drivers license which has a truly horrible picture of me :o)

    2: One negative thought did creep in
    I did the presentation yesterday for free – it’s for a group of people who do great work, but don’t have a lot of money, so I was only happy to be able to help them.

    But one thought kept coming back to me after I found my wallet missing: “This is what I get for helping people out.” Or its close cousin “No good deed goes unpunished.”

    Funny, isn’t it? There is absolutely no relationship between the fact that I was out helping others, and the fact that my wallet was stolen. It could have happened anywhere. And yet, my mind makes this mental connection between the two, and I can sense a distinct desire to not help others out again in that way.

    It’s a good thing we’re capable of analyzing our own thoughts, and don’t have to take every single notion as fact! Have you ever noticed something similar?

    Here are more phrases to avoid here. And some good phrases here that we should use more.


  • Reception for my book this Thursday

    Happy Hour is 9 to 5If you’re fortunate enough to be in Copenhagen this week, please join me in celebrating my book!

    I’m having a reception at Café Enter on Thursday February 15th from 4PM-6PM, and you’re invited. Drop in any time and say hi. This is also a great change to buy an autographed copy of my book :o)

    The program is:
    4PM: The reception opens. Come and hang out with other fans of happiness at work.
    5PM: I’ll give a 15 minute presentation on what it’s like to write a book about happiness at work and how it’s been received the world over.
    6PM: The reception ends

    The café’s address is Guldbergsgade 29, right across from the Empire cinema (click here for a map).

    I hope to see you there!


  • Happy link roundup

    YouHere are this week’s highest rated links and stories from the Happy at Work Link Collection.

    The best in the world
    What the late great Jeff Newman had to say about playing a pedal steel guitar, and what that means for those who want to be good at what they do, and humble about it. (thx iwelsh).

    Make “being of value” your first priority in customer service
    “The lesson is that you can go farther by showing a prospect how you can be of value to them than by trying to sell them on how good you are. We should keep that in mind.”

    Playing video games all day long may not make kids happy at work (video)
    In “gold-farms” in China, kids work all day to gain gold and items in video games, that can then be sold for “real” money. MAN we live in a strange world!

    Dutch professor is expert on happiness
    Professor Ruut van Veenhoven (Erasmus University, Rotterdam) publishes interesting articles on happiness. Read abstracts or full articles on his homepage.
    (thx Erno).

    The Importance of ‘Know Why’ over ‘Know How’
    “Let others play with ‘strategy’ and ‘tactics’ and ‘management.’ Purpose is the game of champions.???

    5 Reasons Why Enthusiasm is Better than Confidence
    Includes “Confidence is impressive – enthusiasm is infectious” and “Confidence is certain – enthusiasm is creative”. Brilliant!

    You can find many more links, vote on the ones you like and submit your own stories, articles or blogposts at the link collection.


  • How to quit

    I Quit!

    Yesterday I passed on a question from Office Lady about how you should go about quitting your job. Some great stories have come in, reflecting the whole spectrum from the measured, reasoned, well-timed resignation to going out in a blaze of glory.

    Quitting a job is one of life’s great decisions, and it’s nice to see how it’s approached in many different ways, but usually with a fair amount of thought.

    I’ve tried quitting in two very different ways.

    My very first job out of university was as a software developer for Bang&Olufsen, famous makers of high-end stereos and TVs. I quickly discovered that I didn’t fit in. The insanely high quality standards that B&O (rightfully) apply to their products and the software inside them meant that the software development process was slow, laborious, measured and very structured. For a person like me who is creative, fast-thinking and unused to bureaucracy, this approach felt like a slow death.

    When a better job offer came along I took it, and notified B&O as soon as I had made the decision – i.e. I didn’t wait till the last possible day to tell them.

    That job was fun for a while. I was only employee number four in the company, and had a large degree of freedom to tailor my own job and do my work my way. Unfortunately, the two owners of the company sorely lacked leadership qualities, and as the company grew to around 15 people, this caused a lot of friction and problems.

    One day in a meeting, one of the two founders accused me (unfairly so) of being unprofessional. I stood up, left the meeting, left work and quit the next day. Without a new job lined up.

    In both cases, quitting was exactly the right decision, and I ended up in a better situation. Also in both situations, I let the company know of my plans as soon as I had made up my mind. Not because I felt I owed them anything in particular, but more out of common courtesy and to cause them as few problems as possible.

    Here are some more thoughts from the comments on the previous post.

    chus3r says:

    Personally I’m a firm believer in giving your current employer a opportunity to keep you around. I just like to have the offer in hand before I do that sort of thing though.

    I agree. If there’s a chance of improvement, then see if you can’t fix your current job. Especially if there are many things you like, and just a few you don’t. MyNameIsMatt agrees:

    I think the ethics behind quitting depend very much on the situation. If there’s no way they’ll keep you around, then it probably isn’t worth anything to make noise before your two week notice. If, though, there is a chance for improvement, then more for yourself then the company, it’s a good idea to speak up and see if you can fix your job. If we as workers continually fear discussion of problems, and prefer to quit quickly and quietly (only giving a two week notice), then how can we really expect anything better?

    However, there’s also a risk in telling the company that you’re thinking of quitting. Shel says:

    However, the culture there turned quickly poisonous. My coworkers were all awesome, but the management turned from friendly to very cold. Suddenly, a job I really liked turned bad, and it helped me realize the true problems and why I was entertaining leaving.

    And more than that, I’ve always been wary of telling a company “I want this or I quit.” Threatening to quit is sort of the nuclear option in the workplace, and once you’ve used it, it’s hard to forget again. I’m not saying you should never threaten to quit, but it should, at the very least, be reserved for VERY serious situations.

    Finally, how you quit it also depends on how the company treats its people. PS says:

    Hmmm, dunno. It depends. At my place of work a significant proportion of the workforce got “made redundant??? with about, let me think back, ehm, one hours’ notice.

    Yes, they got a good pay-out, but nevertheless it reinforced my belief that there’s no ethics of quitting other than giving your employer the notice you’re contractually obliged to give, unless you want to signal your displeasure in an attempt to address its causes and stay.

    Good point. If a company doesn’t show its people any courtesy, why should they return the favor?


  • A question for ya: How do you quit?

    QuestionOffice Lady asked me a great question, and to be honest, I’m not really an expert in this area. Can you help?

    I have a question about when we want to quit our jobs. Are there any “codes of practice??? or “ethics??? of quitting out there?

    For example, I have read somewhere that we should not keep quiet about our intentions to leave until the very last minute and then suddenly hand in our resignation letters. Instead, we should be verbally discussing our leaving a few days before we formally hand in the letter?

    Are there any other similar things that we must take note of when we are planning our resignation?

    Have you tried quitting a job? How did you go about it? What questions and considerations did you take into account?


  • An African challenge

    Happy at work in Africa

    Do you know someone in Africa who’s happy at work? A company, where people like to work? A person who’s genuinely happy about what he does?

    There’s a reason why I’m asking, but I can’t tell you about it yet. I can only say that next week, a very, very interesting project will be announced, and this question relates to it.

    I will say this though: Happiness at work exists everywhere, including the developing world. We may think, that in some countries work is only a matter of survival, but that is just not the case. Even in the poorest nations in the world, people can be and indeed are happy at work. And even there, it makes a difference.

    So if you have a story of happiness at work in Africa, please write a comment – I would love to hear it.


  • Busy busy busy

    There will be another brief blogging gap while I have a few busy days speaking. Yesterday it was 2 gigs for a local meeting of Aiesec (a student organization) and tomorrow it’s for a group of supermarket managers.

    Meanwhile, all the action is over at the Happy Link Collection. Check out the links, vote for the ones you like and submit your own.



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